Privacy policy
Under UK data protection law, Transform Neuro Rehab Physio must have a lawful basis for collecting and using your personal information. This privacy notice tells you what to expect Transform Neuro Rehab Physio to do with your personal information.
Transform Neuro Rehab Physio will collect personal information in order to:
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Enable the provision of a safe and effective service, providing treatment based on specific and individual needs.
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Maintain our professional responsibility to keep full, clear and accurate records for everyone that we treat or provide a service to.
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Make contact to discuss appointments, treatment and accounts
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Comply with legal requirements, including safeguarding and public protection procedures
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Provide information for information updates, marketing or market research purposes
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Deal with queries, complaints or claims
Information collected may include:
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Contact details, including name, date of birth, postal address, telephone number and email address.
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Next of kin or emergency contact details are requested to should medical assistance be required
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Health information (including medical conditions, allergies, medical requirements and medical history),
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Information about care needs (including disabilities, home conditions, medication and general care provisions)
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Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)
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Payment details (including card or bank information for transfers and direct debits)
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Insurance policy details
To ensure service users receive appropriate treatment that is in their best interests and to maintain an effective service, Transform Neuro Rehab Physio may have to collect or provide information to others involved in your care and treatment. These may include:
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Other medical professionals or health providers (e.g. GPs, NHS Trust Professionals, Private Medical Providers)
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Emergency services, Health professionals, relatives or those who care for the individual in the event of an emergency
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Family or carers that have been identified with consent from the service user to liaise with regarding treatment provision at Transform Neuro Rehab Physio.
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Insurance companies, brokers and other Intermediaries
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Social care providers
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Professional advisors
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Organisations that we are legally obliged to share personal information or need to share information with for safeguarding reasons
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Debt collection agencies
Transform Neuro Rehab Physio has a professional and legal responsibility to respect and protect the confidentiality of service users at all times and will not share information without discussing it first. However, we will share relevant health and care information if we have a legal requirement (including court orders) to collect, share or use the data or on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime).
Transform Neuro Rehab Physio have a professional and legal obligation to keep an accurate record of their interactions with service users. These records will be held electronically and be retained safely and securely in accordance with the Data Protection Act 2018 alongside professional body guidance. Personal Records will be retained for eight years from the date of last treatment in line with the UK minimum retention period for health records.
You have the right to request access to view or obtain copies of your information held by Transform Neuro Rehab Physio. You have the right to ask us to correct personal information that you think is inaccurate or incomplete. Should there be any changes to your personal details or any information that needs amending (e.g. name or address change), you have a responsibility to inform Transform Neuro Rehab Physio to ensure your records are accurate. You have the right to withdraw your consent and processing of your personal data will cease at that point. Data that has already been processed prior to this won’t be affected. To make a data protection rights request, contact Transform Neuro Rehab Physio using the contact details at the top of this privacy notice. Transform Neuro Rehab Physio must respond to you without undue delay and in any event within one month.
If you have any concerns about the use of your personal data, you can make a complaint to Transform Neuro Rehab Physio using the contact details at the top of this privacy notice. If you remain unhappy with how your data has been used after raising a complaint with Transform Neuro Rehab Physio, you can also complain to the Information Commissioner’s Office, Helpline number: 0303 123 1113.